FAQ:
Q1: Is your company a factory or trading company?
A: Our company, Jiangsu Province Huaxing Medical Apparatus Industry Co., Ltd., is a professional manufacturing factory.
Q2: Can I have a sample order for the Advanced Pain Management Catheter Kit with Ball Tip and 0.22um Filter?
A: Absolutely! We welcome sample orders to test and verify the quality of our Epidural kit. Please provide your courier account details including DHL, FedEx, or ***.
Regarding the courier cost: You can arrange a Remote Pick-Up (RPI) service with FedEx, UPS, DHL, or *** to collect the samples. Alternatively, provide us with your DHL collection account, and you can then pay the freight directly to your local carrier.
Q3: What about the lead time?
A: Sample order processing takes about 3-5 days. For mass production, the estimated lead time is approximately 15-30 days, depending on the order quantity.
Q4: Do you have any MOQ limit for the Epidural kit?
A: Yes, the Minimum Order Quantity (MOQ) is 2000 pieces, excluding sample orders. Sample orders can be paid via PayPal.
Q5: How do you ship the goods and how long does it take to arrive?
A: We typically ship via DHL, UPS, FedEx, or ***, and it usually takes about 3-5 days to arrive. We also offer airline and sea shipping as options.
Q6: How to proceed with an order for the Epidural kit?
A: Firstly, let us know your specific requirements.
Secondly, we will provide a quote based on your requirements.
Thirdly, you confirm the samples and place a deposit for the formal order.
Fourthly, we arrange the production.
Q7: Is it OK to print my logo on the packaging?
A: Yes, it is. Please inform us formally before production and confirm your design.
Q8: How does your factory manage quality control?
A: Quality is our top priority. At Huaxing, we emphasize rigorous quality control from start to finish:
1) All raw materials used are environmentally friendly.
2) Skillful workers meticulously handle every detail during the production and packing processes.
3) Our Quality Control Department is specifically responsible for quality checks at each stage of production.
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